Shipping policy
Shipping Policy
Thank you for shopping with The Club of the Broken Hearts.
As many of our products are made to order, please allow time for production and fulfilment before your order is dispatched.
Processing Times
Orders are typically processed and prepared for shipment within 1–5 business days.
During collection launches, promotions, holidays, or periods of high demand, processing times may be slightly longer.
Delivery Times
United Kingdom
Estimated delivery: 3–8 business days
International Orders
Estimated delivery: 7–14 business days
Delivery times are estimates only and may vary depending on destination, customs processing, local postal services, weather conditions, and other factors outside our control.
Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Please allow up to 48 hours for tracking information to become active after dispatch.
Customs & Import Charges
International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.
Incorrect Addresses
Customers are responsible for providing accurate shipping information at checkout.
The Club of the Broken Hearts cannot be held responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping addresses.
Lost or Delayed Shipments
While we will always do our best to assist, we cannot guarantee delivery dates and are not responsible for delays caused by postal services, customs authorities, weather conditions, or other circumstances outside our control.
If you believe your parcel has been lost, please contact us and we will work with the carrier to investigate the issue.
Contact Us
For shipping-related enquiries, please contact:
The Club of the Broken Hearts
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